Shop FAQ and Policies

Overland Teardrop Trailer exists to help you build your camping dreams in your own teardrop trailer.  My shop policies answer your most frequently asked questions about how my shop operates.

Of course, I’m always happy to answer more specific questions.  If you have one that isn’t answered here, contact me.

-Mark

Physical items that are new (haven’t been installed or used) can be returned within 30 days of delivery.  

ALL sales of “Take the Trail” items are final (Including clothing, mugs, and accessories).

All sales of downloadable items are final.

Customers are responsible for return shipping.

A returned item will be refunded – minus 20% and all shipping fees – once the item is inspected and found to be in new condition.  Damaged or used/installed items will be refunded at 50% of the sale price.

You can cancel an item in an order or the entire order anytime before your packages ship.  Send me a note to support@overlandtrailer.com and let me know how you’d like to adjust your order and I’ll take care of it for you.

Any refunds are processed through the original payment method.

Any item that you’d like to return after it has already shipped will need to follow the returns policy.  We do not refund the cost of shipping on any packages which you refuse delivery on.

Since digital plans, videos, schematics, and other downloads are immediately delivered, all such orders cannot be canceled.

When you order, please provide a safe place to receive your packages. 

Overland Trailer is not responsible for packages that are stolen after they are delivered and shipping insurance does not cover the stolen packages.

Yes!  We currently ship to Canada, Ireland, UK, France, New Zealand, Slovenia and Australia.

If you do not see a shipping option in the store, please message us at the contact page and we will get a shipping quote for your location.

Then, we can make a custom order form for you and get your item(s) shipped out to you.

All international shipments are subject to customs and duties fees, which are not included in your shipping costs.  We recommend you verify these fees with your local custom’s office before we finalize your order.

Current demand for teardrop trailers and parts is high.  Backorders are common.  We fill orders in the order in which they were placed (no exceptions).

Most part backorders are filled in 2 weeks but occasionally 4 (when an order is placed we always give an estimated time).

Our custom teardrop trailer kits are made to order and average shipping dates are 6 weeks from the time of ordering to shipping out.

Some items may have additional delays as we and our suppliers comply with current COVID19 safety requirements.

In 2021 we’re offering a new line of teardrop trailer kits for our broader camping community!

My kits are already being built in our local area of North Idaho and I know they sell fast.

We’re working to make these kits as inexpensive as possible to ship and we’re still working on a few details (how it’s packed, negotiations with shipping companies).  At this time, accurate shipping quotes are not available.

For the most up to date information about the kits AND to get an early-bird discount, sign up here to get Mark’s communication about these kits.

 

I’m really excited to share our exact manufacturing plans with the DIY community.

These are the plans that we’ve made trailers from since 2009.

The plans are currently being developed at a breakneck speed but with a strong eye for detail and accuracy. 

It will include a full-size set of patterns/templates and a physical flip guide with links to digital resources (instructional videos and websites).

To get the latest information from Mark on the plans, sign up here.