Shop Policies

Overland Teardrop Trailer exists to help you build your camping dreams in your own teardrop trailer.  My shop policies answer your most frequently asked questions about how my shop operates.

Of course, I’m always happy to answer more specific questions.  If you have one that isn’t answered here, contact me.

-Mark

Physical items that are new (haven’t been installed or used) can be returned within 30 days of delivery.  

ALL sales of digital plans, videos, schematics, and other downloadable content are final.

Customers are responsible for return shipping.

A returned item will be refunded – minus 15% and all shipping fees – once the item is inspected and found to be in new condition.  Damaged or used/installed items will be refunded at 50% of the sale price.

You can cancel an item in an order or the entire order anytime before your packages ship.  Send me a note to support@overlandtrailer.com and let me know how you’d like to adjust your order and I’ll take care of it for you.

Any refunds are processed through the original payment method.

Any item that you’d like to return after it has already shipped will need to follow the returns policy.  We do not refund the cost of shipping on any packages which you refuse delivery on.

Since digital plans, videos, schematics, and other downloads are immediately delivered, all such orders cannot be canceled.

When you order, please provide a safe place to receive your packages. 

Overland Trailer is not responsible for packages that are stolen after they are delivered and shipping insurance does not cover the stolen packages.

Yes!  I do ship almost anywhere in the world.

If you do not see a shipping option in my store, please message me at the contact page and I will get a shipping rate figured out for you.

Then, I can make a custom order form for you and get your item(s) shipped out to you.

All international shipments are subject to customs and duties fees, which are not included in your shipping costs.  I recommend you verify these fees with your local custom’s office before we finalize your order.

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